 |
Building a stronger credit counseling agency
In a world of rapid change and an increasing demand for debt management assistance, the services we offer can help you face the future with confidence. We employ the most sophisticated and reliable services and technology available for meeting your needs. Our goal is to improve your customer service experience.
At Genesis we efficiently serve our customers by providing real-time information following initial enrollment. In the blink of an eye we can:
* Update personal and demographic information, payment dates and amounts, and creditor information
* Update client contact history manually and through system events
* View all client documents from our desktop
* View histories of payment and disbursement activity
* View creditor information to handle inquiries immediately
* Provide customer access to Internet-based customer service functions
We also provide you with:
Generating and processing of creditor proposals
Systemically generated proposals are provided electronically or printed and sent to each creditor. If a proposal is accepted with changes or rejected, the client is notified of the creditor's response. Our customer service area performs necessary follow-up on behalf of our clients to ensure that the requested creditor adjustment is included in the repayment schedule.
Document Processing
Scanning and Archiving Customer Documents: Our customer service area scans and digitally archives all documents and correspondence to our clients' accounts. The customer's account representative can easily view images of any scanned document.
Payment Processing
Manual and Electronic Payments: Our Customer Service area posts manual (Money Order and Cashiers Check) payments from clients on a daily basis. We also post electronic payments from clients daily. All payment and disbursement activity is viewable from any desktop.
Creditor Database Management
Creditor Services works from a database of over 130,000 active creditors on our clients' behalf. All creditor inquires can be responded to in a timely fashion, since all pertinent information is presented in an easy, efficient way.
Genesis offers you full online access to all your account information. You can update your personal data, review account information, add creditors, change payment dates, view statements, or view and print documents, all through a secure network interface, accessible through this link.
Genesis Customer Support Area works behind the scenes while you relax and enjoy your newfound freedom from financial stress and strife.
Call our Client Service Center at (800) 460-8641 for further assistance.
|
|
|
|
|
